Privacy Policy and Terms and Conditions

At Highrange Flora by Therese, we are committed to ensuring the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or engage with our services.

Information We Collect

Personal Information: We may collect personal information, such as your name, email address, phone number, and shipping address, when you place an order or subscribe to our newsletter.

Payment Details:  We do not store your payment details. All transactions are securely processed through reputable third-party payment gateways or UPI for which details will be shared directly via our official Whatsapp number.

Website Usage Information: We gather information about your interactions with our website, including pages visited, time spent on the site, and device information. This helps us improve our website and provide a better user experience.

How We Use Your Information

Order Fulfilment:  We use your personal information to process and deliver your orders, including shipping and handling.

Communication: We may use your contact information to communicate with you regarding your orders, promotions, and updates related to our products and services. You can opt-out of promotional communications at any time.

Website Improvement:  Collected data on website usage helps us analyze trends, track user movements, and enhance the functionality and content of our site.

Data Security

We employ industry-standard security measures to protect your information. However, please be aware that no method of transmission over the Internet or electronic storage is entirely secure.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties. Trusted third parties assisting us in conducting our business may have limited access to your information for specific purposes, such as payment processing and order fulfilment.

Policy Updates

We reserve the right to update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.

By using our website and services, you consent to the terms outlined in this Privacy Policy.

If you have any questions or concerns regarding our Privacy Policy, please contact us at highrangeflora@gmail.com.

Return Policy

At Highrange Flora by Therese, we strive to ensure your satisfaction with every purchase. Please carefully read our return policy to understand your rights and responsibilities.

Return Eligibility

No Returns: We do not accept returns on any products. All sales are final.

Order Cancellation

Cancellation Policy:  Once an order is placed and confirmed, it cannot be cancelled or modified. Please review your order carefully before completing the purchase.

Payment Information

Prepayment Only:  We accept only prepayments for orders. No Cash on Delivery (COD) option is available.

Product Information

Artificial Bouquets Only:  Online order and delivery is available only for artificial bridal bouquets. Fresh flower bouquets and arrangements are available for in-store pickup only.

Damaged or Incorrect Items

Receipt Inspection:  Upon receiving your order, please inspect the items for any damage or discrepancies. Report any issues within three days of receipt.

Contact Us:  If you receive a damaged or incorrect item, contact us immediately at +91-7306923776 with your order number and supporting evidence (photos).

Refunds

Refund Policy:  No refunds are issued for any reason, including but not limited to order cancellation, dissatisfaction, or product issues.

Contact Us

If you have any questions or concerns about our return policy, please contact us at highrangeflora@gmail.com.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our return policy.